FAQ
Will I get hot with Lulla?
No, the fabric used has constant temperature characteristics. This prevents excessive heat.
How long does it take for Lulla to take shape?
In general, when you receive Lulla, allow up to 24 hours for the ear to take on its optimum shape.
Is Lulla safe?
ABSOLUTELY! Unlike other children's travel ears, Lulla doesn't suffocate or fit around your child's neck. What's more, the ear attaches to your child's seat belt to avoid any danger.
It's amazing how comfortable Lulla is, but what materials is it made from?
The travel pillow is made of imitation rabbit fur fabric, filled with sufficient PP cotton, which is very soft and comfortable.
What is the delivery time?
Delivery takes between 7 and 12 days.
How long does it take to receive a tracking number?
It takes 2-3 working days.
Will I receive a confirmation number when I place my order?
Yes, all customers will receive an order number after placing their order. Please contact us if you do not receive it within 24 hours.
How can I pay?
We accept most payment methods, including Visa, Mastercard, PayPal, Google Pay, Apple Pay, Shop Pay and many others.
Is payment secure?
Yes. The security of our customers' information is one of our top priorities, so please be aware that the banking transactions carried out are 100% private and secure.
If I'm not satisfied with Lulla, can I get my money back?
Of course, your satisfaction is very important to us, which is why we offer a 60-day guarantee.
What are the conditions of the guarantee?
To qualify for a refund, you must meet the following conditions:
1. The Lulla must be in good condition (no cracks or physical damage).
2. If this condition is met, please contact our support team at support@getLulla.com.
Where can I contact you for further information?
You can contact us at support@getLulla.com
No, the fabric used has constant temperature characteristics. This prevents excessive heat.
How long does it take for Lulla to take shape?
In general, when you receive Lulla, allow up to 24 hours for the ear to take on its optimum shape.
Is Lulla safe?
ABSOLUTELY! Unlike other children's travel ears, Lulla doesn't suffocate or fit around your child's neck. What's more, the ear attaches to your child's seat belt to avoid any danger.
It's amazing how comfortable Lulla is, but what materials is it made from?
The travel pillow is made of imitation rabbit fur fabric, filled with sufficient PP cotton, which is very soft and comfortable.
What is the delivery time?
Delivery takes between 7 and 12 days.
How long does it take to receive a tracking number?
It takes 2-3 working days.
Will I receive a confirmation number when I place my order?
Yes, all customers will receive an order number after placing their order. Please contact us if you do not receive it within 24 hours.
How can I pay?
We accept most payment methods, including Visa, Mastercard, PayPal, Google Pay, Apple Pay, Shop Pay and many others.
Is payment secure?
Yes. The security of our customers' information is one of our top priorities, so please be aware that the banking transactions carried out are 100% private and secure.
If I'm not satisfied with Lulla, can I get my money back?
Of course, your satisfaction is very important to us, which is why we offer a 60-day guarantee.
What are the conditions of the guarantee?
To qualify for a refund, you must meet the following conditions:
1. The Lulla must be in good condition (no cracks or physical damage).
2. If this condition is met, please contact our support team at support@getLulla.com.
Where can I contact you for further information?
You can contact us at support@getLulla.com